Questions about Returns
- What is the return deadline and how much will it cost me?
- How do I send my package back?
- How is the refund made?
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What is the return deadline and how much will it cost me?
You can return any item ordered from the online shop free of charge within 30 days.
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How do I send my package back?
You can return any item ordered from the online shop within 30 days of receipt. In the case of damaged or defective item, please contact our customer care team immediately at 1.800.442.2706
Once you have completed the online return process, a return form will become available to print and enclose in your parcel sent with the delivery. You can use this to return the goods free of charge. You can expect to receive notification of a successful return after the warehouse has received and processed your request.
In order that we can process your return quickly, please note the following:
- Please complete the online return form
- Always use the original packaging
- Label these with our pre-paid Fedex shipping label
The returned item must be accompanied by the original labels and fastenings, and it should be in a state expected after normal usage in inspecting and trying on the product. We will be unable to sell any return items with a strong odor or other signs of use. We reserve the right to assert claims for compensation in such cases.
Watches returns must be sent to:
VSAI
Attn: Online Returns – RA#
7 Victoria Drive
Monroe, CT 06468 U.S.A.
Travel Gear returns must be sent to:
Wenger Travel Gear
Attn: Online Returns – RA#
13890 Corporate Woods Trail
Bridgeton, MO 63044 U.S.
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How is the refund made?
We will process your refund as quickly as possible.
If after examination of your return there will be a credit in your favor, then we will refund the amount immediately to the credit card used when ordering. We will also inform you about your successful return by e-mail.
Please allow two billing cycles for your credit to appear on your credit card statement.