Wenger - Knife & Watches

International Guarantee

International Guarantee
Wenger Watch S.A. guarantees your Wenger Watch for 36 months (3 years) from the date of purchase subject to the guarantee conditions. The international guarantee covers faulty material and workmanship.

In order to permanently improve our products, we kindly ask you to give us a brief description of the problem you have encountered.

We apologise for any possible inconvenience we might have caused and thank you for your helpful mail.

SERVICE CENTER IN YOUR COUNTRY:

Wenger is continuously expanding its wolrd wide distribution network. Therefore, the service centers mentioned on our homepage are frequently being updated with additional addresses. Should you not find the address of a service center in your country, please contact our Headquarters of Wenger Watch S.A. in Switzerland at +41 32 344 04 60 or service.watch@wenger.ch; we will be pleased to supply you with the corresponding coordinates. Or send your watch (along with valid guarantee and details of problem) to the following postal address:

Wenger S.A.

International Customer Service

Route de Bâle 63

CH - 2800 Delémont

SWITZERLAND
USA warranty
We kindly ask our US clients to send their inquiries/requests directly to the following e-mail address of Wenger NA:
wengerconsumers@wengerna.com
Guarantee conditions
If your watch becomes defective, it will be repaired by Wenger Watch S.A. or an approved Wenger Service Centre.

The following items and damage are not covered by the guarantee:
- leather strap, glass, battery
- damage due to misuse or use not in accordance with the instructions
- wear and normal aging of the watch
- defects due to any work done to the watch by unauthorized third parties or not approved by Wenger Watch S.A.
This international Guarantee will be accepted by approved Wenger sales outlets on condition that it has been correctly completed in every detail, that is:
- the name and address have been entered and a stamp and signature have been added by a sales office approved by Wenger it bears the serial number of the Wenger Watch S.A. the date of purchase
Please send your watch to one of the Wenger Service Centres in suitable packing (without its box), by registered mail, together with the original of the guarantee and a brief description of the problem.

This International Guarantee does not affect the purchaser's statutory rights in the country of purchase.

Wenger retailers and Service Centres will of course also be pleased to assist you with repairs and service after the expiry of the guarantee period, against an appropriate payment.